Guaranty Bank is looking out for your best interest by integrating a Fraud Alert Management Service to monitor your debit card transactions. With technology improving everyday, we have enhanced our communication system with you. If we suspect any unusual activity associated with your debit card, we will provide you a real-time, two-way SMS text for quicker fraud identification and prevention. If we do not receive a response from you by SMS text within 30 minutes, you will receive an interactive voice phone call from the following number: 866-334-1048. We will call your cell phone number first then your home number. An email notification will be our last attempt to reach you before we block your debit card. Please respond to one of these lines of communication to verify the legitimacy of the transaction. We do not want to cause you any inconvenience.
A few details on the SMS Text Message:
It is important that we have current phone numbers for you. If you have a new cell or home number or new email address, please take a minute and give us a call to verify that we have your most up-to-date information. It is for your protection that we contact you as soon as possible if we suspect anything unusual on your account.
Lost or Stolen Cards
Emergency Debit and Credit Card Telephone Numbers
Lost or Stolen Credit Card
If your Guaranty Bank credit card is lost or stolen, please call 1-800-423-7503.
Lost or Stolen Debit Card
During banking hours, report a lost or stolen ATM/VISA Debit card by calling your local Guaranty Bank branch. After business hours and on holidays, please call 1-800-500-1044. You will need to contact your branch to order a new card.