Fraud Alert Management Service
Guaranty Bank is looking out for your best interest by integrating a Fraud Alert Management Service to monitor your debit card transactions. This is an automated call system that will call you from 800-890-5097 if we suspect any unusual activity associated with your debit card. Please answer this call to verify the transaction is legitimate or fraudulent. If our Fraud Service does not reach you, we will temporarily deactivate your debit card.
The phone call will proceed as follows:
We would like to recommend that you enter 800-890-5097 in your cell phone contacts as GBT Fraud Alert Service. In the case that you receive a call from us, you will know who it is and answer the call. It is important that we have current phone numbers for you. If you have a new cell number or if you are unsure if we have your current phone number on file, please take a minute and give us a call to verify that we do. It is for your protection that we contact you as soon as possible if we suspect anything unusual on your account.
Lost or Stolen Cards
Emergency Debit and Credit Card Telephone Numbers
Lost or Stolen Credit Card
If your Guaranty Bank credit card is lost or stolen, please call 1-800-423-7503.
Lost or Stolen Debit Card
During banking hours, report a lost or stolen ATM/VISA Debit card by calling your local Guaranty Bank branch. After business hours and on holidays, please call 1-800-500-1044. You will need to contact your branch to order a new card.