Fraud Alert Management Service

Guaranty Bank is looking out for your best interest by integrating a Fraud Alert Management Service to monitor your debit card transactions.  With technology improving everyday, we have enhanced our communication system with you.  If we suspect any unusual activity associated with your debit card, we will provide you a real-time, two-way SMS text for quicker fraud identification and prevention.  If we do not receive a response from you by SMS text within 30 minutes, you will receive an interactive voice phone call from the following number: 866-334-1048.  We will call your cell phone number first then your home number.  An email notification will be our last attempt to reach you before we block your debit card.  Please respond to one of these lines of communication to verify the legitimacy of the transaction. We do not want to cause you any inconvenience. 

 

A few details on the SMS Text Message:

  • The short code for our Fraud Department SMS text is 32874.  You may want to store this in your contacts on your cell phone.
  •  Example of what the SMS text will say:
    • Guaranty Bank Fraud Department: Suspicious action on account 1111: $201.99 WALMART.  If authorized reply YES, otherwise reply NO.  To opt out reply STOP.
    • If you reply YES, the case will be closed as not fraud and you will receive the following message:
      • Guaranty Bank Fraud Department: Thank you for confirming this activity.  Your account is safe for continued use.
    • If you reply NO, an automated call system will generate a call to you and you will receive the following message:
      • Guaranty Bank Fraud Department: Thank you.  We will call you or you can call us anytime at 800-369-4887.  

It is important that we have current phone numbers for you.  If you have a new cell or home number or new email address, please take a minute and give us a call to verify that we have your most up-to-date information.  It is for your protection that we contact you as soon as possible if we suspect anything unusual on your account.

    

 

Lost or Stolen Cards
Emergency Debit and Credit Card Telephone Numbers

 

Lost or Stolen Credit Card

If your Guaranty Bank credit card is lost or stolen, please call 1-800-423-7503.

 

Lost or Stolen Debit Card

During banking hours, report a lost or stolen ATM/VISA Debit card by calling your local Guaranty Bank branch. After business hours and on holidays, please call 1-800-500-1044. You will need to contact your branch to order a new card.

  

 Batesville      662-563-5436
 Belzoni  662-247-1454
 Cleveland  662-843-6000
 Greenville  662-332-8991
 Hernando  662-449-1630
 Hollandale  662-827-2236
 Indianola  662-887-2721
 Senatobia  662-301-1630
 Southaven 662-874-5400
 Vicksburg  601-661-6322